Here you’ll find answers to common questions about Caraway cookware, including warranty details, care instructions, and more. If you need further assistance, feel free to reach out to us at support@caraways.us.
Warranty & Returns
What is the Caraway warranty?
Caraway offers a limited warranty on its cookware sets. For full details on what is covered and for how long, please contact our support team at support@caraways.us.
How do I file a warranty claim?
To file a warranty claim, email support@caraways.us with your order number, a description of the issue, and photos. Our team will guide you through the process.
Is there a 30-day trial?
Yes, Caraway offers a 30-day trial period. If you’re not satisfied, you can return the cookware within 30 days of delivery for a full refund. See our return policy for details.
Are returns free?
Yes, Caraway provides free returns for eligible items within the 30-day trial period. Contact support@caraways.us to initiate a return.
Care & Cleaning
How should I clean my Caraway pans?
For best results, hand wash your Caraway pans with warm water and mild dish soap. Avoid abrasive sponges or harsh detergents to preserve the ceramic coating.
Are Caraway pans dishwasher safe?
While Caraway pans are technically dishwasher safe, we recommend hand washing to extend the life of the non-stick ceramic coating. The high heat and harsh detergents in dishwashers can cause wear over time.
What is the best way to store Caraway cookware?
To protect the ceramic coating, store pans with a soft liner or felt pad between them. Caraway offers storage accessories like pan protectors and racks to keep your cookware organized.
How do I protect the ceramic coating?
Avoid cooking on high heat, use wooden or silicone utensils, and never use metal scrubbers. Regular hand washing and proper storage will help the coating last.
Replacement Parts & Accessories
Can I buy replacement lids?
Yes, Caraway sells replacement glass lids for select pan sizes. Check the accessories section on our website or contact support for availability.
How do I get a replacement glass lid?
Replacement glass lids can be purchased directly from our website. If you have a warranty issue, contact support@caraways.us.
What accessories does Caraway offer?
Caraway offers a range of accessories including pan protectors, storage racks, and utensil sets. Visit the accessories page on our store to see the full selection.
General Cookware Care
Can I use metal utensils on Caraway pans?
No, metal utensils can scratch the ceramic coating. We recommend using wooden, silicone, or plastic utensils.
Is Caraway cookware oven safe?
Yes, Caraway cookware is oven safe up to 500°F (260°C) with lids on. Always check the specific product instructions for temperature limits.
How do I remove stubborn stains from my pans?
For stubborn stains, soak the pan with warm water and baking soda for 15–20 minutes, then gently scrub with a soft sponge. Avoid abrasive cleaners.
Why does my pan have discoloration?
Some discoloration is normal over time, especially with high-heat cooking. It does not affect performance. To minimize it, use medium or low heat.