At Caraway, we believe your personal information deserves the same care and attention we put into designing cookware that’s beautiful, sustainable, and free from toxic chemicals. This policy explains how we handle data when you shop, create an account, or reach out for support on https://caraways.us.
What Information We Collect
When you place an order, set up an account, or contact our support team, we collect the data you provide—like your name, shipping address, payment details, and email. This helps us process your order, respond to your requests, and keep your experience seamless and secure. We don't collect more than we need, and we never use your data for anything outside of running the store and improving our service.
How We Use Your Data
All information submitted through checkout, account activity, or support inquiries is used solely to:
Process and ship your Caraway orders
Manage your account and preferences
Respond to support questions or warranty claims
Operate the store and ensure a smooth shopping experience
Cookies and Tracking Tools – Like many sites, we use cookies and similar technologies to remember your preferences, understand how you use our site, and improve your shopping experience. You can adjust your browser settings to disable cookies, but that may affect how our site functions.
We don’t sell your personal information or share it with third parties for their own marketing. Any data sharing is limited to trusted partners who help us fulfill orders (like shipping carriers and payment processors) and who are bound by confidentiality agreements.
Data Sharing and Third Parties
We may share your information with service providers who help us operate the store—such as payment processors, shipping companies, and customer support tools. These partners have access only to what’s needed to perform their tasks and are required to protect your data. We do not authorize them to use your data for any other purpose.
Your Rights and Choices
You have the right to:
Access, update, or delete your personal information by contacting us
Opt out of marketing emails (we’ll always include an unsubscribe link)
Request a copy of the data we hold about you
File a complaint with your local data protection authority if you feel your data has been mishandled
We’ll respond to your requests as quickly as possible, and we’ll never make it difficult for you to exercise your rights.
Data Security and Retention
We use industry-standard security measures to protect your data during transmission and storage. Your payment information is encrypted, and we limit access to personal data to employees who need it to fulfill your orders. We keep your information only as long as necessary to provide our services or as required by law. When it’s no longer needed, we securely delete or anonymize it.
Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we’ll let you know by posting a notice on our site or sending an email (if we have your contact info). The “Last updated” date at the top of this page will always show when it was last revised.
Contact
If you have questions about this policy, want to update your data, or just want to say hello, reach us at:
Email:support@caraways.us
We’re here to help—just as we’d want a trusted friend to be.