Here’s a clear rundown of how we handle shipping for your Caraway gear—designed to match your kitchen’s rhythm, whether you’re upgrading a single pan or outfitting your whole stovetop with non-toxic, beautifully crafted cookware.
Get in Touch
Email us:support@caraways.us
Processing & Dispatch
Once you place your order, we get to work prepping your items for shipment. Most orders leave our warehouse within 2–3 business days after payment clears. You’ll receive a confirmation email with tracking details as soon as your package is on its way. Because we know you’re eager to start cooking with tools that look as good as they perform, we aim to keep this step quick and transparent.
Shipping Rates & Timeframes
We offer flat-rate shipping across the continental U.S., with free delivery on orders over $75. Standard transit usually takes 5–7 business days from dispatch. For faster service, express options are available at checkout. Please note that delivery times may vary slightly during peak seasons or for remote addresses—we’ll keep you updated every step of the way.
Order Tracking
Every shipment includes a unique tracking number, accessible directly from your confirmation email or your account dashboard. You can monitor your package’s journey from our door to yours, so there’s no guessing when that vibrant, high-performance cookware will arrive.
Signature & Delivery Instructions
Our carriers may require a signature for high-value orders, but you can add delivery notes during checkout (like a safe drop-off spot) if you won’t be home. We recommend choosing a secure location to protect your investment—especially since your new set is designed to be both a kitchen workhorse and a centerpiece.
Shipping Restrictions
At this time, we only ship within the United States. We’re unable to deliver to PO boxes, APO/FPO addresses, or U.S. territories. If your shipping address falls outside these areas, we’ll reach out to arrange an alternative or process a full refund.
Damages & Issues
If your package arrives damaged or something looks off, please contact us within 48 hours of delivery. We’ll handle it promptly—whether that means a replacement or a return. Your satisfaction matters, especially when it comes to cookware that supports your health and style.
Coupon Code Reminder
Don’t forget to apply CARAWAY10 at checkout for 10% off eligible items. It’s our way of making your journey to a safer, more beautiful kitchen a little sweeter.