By shopping or browsing at caraways.us, you agree to these terms. They apply to every purchase, every visit, and every interaction with our store. We're glad you're here — and we want everything to be clear, fair, and focused on what matters: beautiful, nontoxic cookware that performs in your kitchen and aligns with your values.
How Orders Work
When you place an order, we check availability, confirm the price shown at checkout (which is the final price), and review it before we start preparing your shipment. We may need to adjust or cancel an order if something's not right — for example, if stock runs out or pricing was displayed incorrectly. If that happens, we'll let you know right away and issue a full refund.
We carefully design each piece to be free of toxic chemicals and crafted with sustainability in mind. If you're ordering a set or a single pan, we'll do our best to get it to your door safely and on time.
Your Responsibilities
You agree to provide accurate information when ordering, including your shipping address and payment details. You're also responsible for keeping your account details secure — think of it like caring for your favorite skillet. Treat it with care, and it'll treat you well.
Caraway is designed for home cooks who appreciate style and performance. Please use our cookware as intended — on stovetops, in ovens (up to recommended temperatures), and with heat-safe utensils. Misuse, like dropping or overheating, isn't covered under our standard policies.
Pricing & Payments
All prices are in U.S. dollars and include applicable taxes. Payment is collected at checkout. We accept major credit cards and other secure payment methods shown at the time of purchase. If you have a coupon code, like CARAWAY10 for 10% off eligible items, you'll enter it during checkout — and the discount will apply to qualifying products.
Shipping & Delivery
We ship within the U.S. from our warehouse. Delivery timeframes are estimated and may vary based on your location and order size. You'll receive a tracking number once your order is on its way. We work hard to make sure your cookware arrives looking as good as it does in your kitchen.
Returns & Exchanges
Of course, we want you to love your Caraway. If something isn't right — whether it's a defect or you've simply changed your mind — reach out to our support team within the return window shown at checkout. Items must be unused and in original packaging. We'll guide you through the process and make it easy.
Limitation of Liability
To the fullest extent permitted by law, Caraway is not liable for any indirect, incidental, or consequential damages arising from your use of our products or website. This doesn't affect your statutory rights as a consumer.
Changes to These Terms
We may update these terms from time to time — for example, to reflect new products or legal requirements. The most current version will always be on this page, with the last updated date noted at the top. By continuing to use the site after changes take effect, you accept the new terms.
Contact Us
We're here to help — just like a trusted friend who happens to be a professional chef.